Set Up Microsoft Teams with Omnichannel in Dynamics 365 CRM for Efficient Customer Service
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YouTubeVictor Oguche
Set Up Microsoft Teams with Omnichannel in Dynamics 365 CRM for Efficient Customer Service
In this video, I’ll walk you through the steps to integrate Microsoft Teams with Microsoft Dynamics 365 Omnichannel, enabling seamless communication between your customers and your customer service team. Learn how to configure Teams so customers can initiate chats with a bot or a live agent directly from the Teams app. We’ll also cover how ...
1.7K viewsOct 1, 2024
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