Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 2026, which Zendesk sees as a reflection of the company's product strength, ...

We’ve all met that customer. The one who sighs too loudly, asks too many questions, or insists on seeing the manager. You roll your eyes and think, “Ah, another entitled customer.” But what if they’re ...

Modern customer experience (CX) has moved far beyond the traditional definition of service. For high-growth enterprises, the ...

AI-powered autonomous checkout isn't coming. It's already here, and it's growing fast. For shoppers, it offers something genuinely valuable: a frictionless path through retail. But the best systems ...

Percepta, a customer experience (CX) leader purpose-built for the automotive industry, celebrated a record-setting evening at a ceremony for the 2026 Stevie(R) Awards for Sales & Customer Service ...

Percepta, a customer experience (CX) leader purpose-built for the automotive industry, celebrated a record-setting evening at a ceremony for the 2026 Stevie ® Awards for Sales & Customer Service ...

A ServiceNow report highlights growing consumer expectations for quick, seamless service in India. Despite advancements in ...

SPRING TOWNSHIP, Pa. - Students packed the gym at Wilson Southern Middle School to take part in a district-wide service project. "Service learning is a big component of our profile of a Wilson ...

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance ...

As Valentine’s Day approaches, Brooklyn customers prioritize trust, reliability, and local service when choosing a florist BROOKLYN, NY, UNITED STATES, February 1 ...