The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

"Because this was a private Slack message, leadership learned of this when the public did, and will be looking into the matter promptly," Live Nation said of the messages Piotr Swat/SOPA ...

ALLERTON, The Bronx (PIX11) — New Surveillance video captures a violent attack inside a Bronx grocery store that left two employees injured. That video shows the moment a group of girls walked into ...

Newly revealed incendiary messages in which a Live Nation employee mocks customers as “so stupid” and says the company is “robbing them blind, baby” are gaining public attention during an ongoing ...

The convenience store chain, headquartered in the Houston suburb of Lake Jackson, has a reputation for having clean restrooms and an array of food options at its super-sized travel centers.

Alabama Republican Governor Kay Ivey reduced Charles “Sonny” Burton’s sentence to life in prison without possibility of ...

My local grocery store was very busy and the checkout lines were long. I paid little attention to the lady without a cart in ...

An AI chatbot in Australia has been updated after it ranted at customers about its mother and mentioned other family members while they were doing their online shopping.

Miss Manners: How can I celebrate when they’re lying about the wedding? Miss Manners: I’d like to dine alone at a restaurant, but I never see women doing that Miss Manners: The shopper cut in line and ...

A Whataburger manager in Paris, Texas, put the smackdown on a customer who allegedly accosted the workers, according to a witness video. According to the report, Paris police officers responded on Feb ...

Save-A-Lot, the longtime grocery store in Peoria Heights, is closing on March 20. The store will be torn down for a new mixed-use development with retail, parking and office spaces. Village officials ...

“Pretty much,” Curtis, who heads Burger King in the U.S. and Canada, said in an interview. “My wife was like, ‘What happens at 2 a.m. when the phone rings?’” He assured us that he has both a work ...