Quiq reports AI automation enhances efficiency by adapting to customer interactions, offering personalized service while ...

Two employees are no longer working at a Michigan Smoothie King after refusing to serve a customer in a Trump shirt. Is it ...

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

Three businesses recently earned their 16th consecutive Talk Award for their award-winning customer service. LAPEER, ...

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

A small soda purchase turned into a debate about tipping policies after a shopper spotted an unexpected charge on their receipt.

A new mobile-payment service from AIB, Bank of Ireland and PTSB has officially launched. It is called Zippay and will be ...

Beginning Saturday, Social Security recipients will no longer be served by workers from their local field offices.

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance ...

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

The Chautauqua County Visitors Bureau recently presented customer service excellence awards to employees of the local tourism ...

Customer loyalty is on the decline. Businesses need to return to a trust-building playbook as old as time by focusing on consistency and transparency.