ShipStation recommends that high-volume shippers adopt capabilities like automation, data insights, and flexible technology ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Sometimes, you’re just in the right place at the right time. Imagine you were chatting with a customer service rep on the phone, and you guys were laughing and having a good time, when suddenly, she ...

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

Microsoft today launched AI Performance in Bing Webmaster Tools in beta. AI Performance lets you see where, and how often, your content is cited in AI-generated answers across Microsoft Copilot, ...

As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.

Orora Ltd reported robust financial performance for the first half of fiscal year 2026, leading to a 3.86% increase in its stock price. The company saw a 9.7% rise in group revenue to 1.13 billion AUD ...

South32 Ltd (S32.AX) delivered a robust financial performance for the first half of fiscal year 2026, with an underlying EBITDA of 1.1 billion USD and a group operating margin of 28.2%. The company’s ...

The fear that AI will replace human jobs is a major concern for many employees worldwide. One reason often given for job displacement via AI is the perception that use of artificial intelligence to ...