The long-running debate over whether platforms or customer relationship management (CRM) systems should sit at the centre of advisers’ technology stack is intensifying.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Strong ratings reinforce ConvergeHub’s role as a trusted CRM partner for growing businesses. Great CRM isn’t just about ...

Credibly, the working capital company that champions small and medium-sized businesses (SMBs), announced today the launch of a streamlined Online Checkout experience and the release of Credibly API V2 ...

Some customers have mishandled guest user configurations otherwise intended to allow third-party access to important — and sensitive — client data.

Salesforce says no bugs being exploited, but the hackers claim otherwise.

And they abused a Mandiant-developed open source tool in the attacks ShinyHunters told The Register that it has stolen data from about 100 high-profile companies in its latest Salesforce customer data ...

Bed and Breakfast Fredericksburg Texas today announced a new AI-assisted hospitality initiative best place to stay in ...

ServiceNow helps the military service modernize external services, unify legacy systems and enable AI-driven digital engagement.

C onversational experience orchestration (CXO), defined by Opus Research as the operating model that unites conversational artificial intelligence, conversational intelligence, an ...

For most organizations, honest answers to these questions lead to the same conclusion: Buy a sound foundation and innovate on ...