American Airlines passengers say first-class meals have declined after Heathrow catering issues tied to a reported rodent infestation began.

A closer look at the groundbreaking new lounge.

SMX was part of American's strategy to test unserved or little-served airports around the U.S. Since 2023, the airline has added at least four such destinations, including McClellan-Palomar Airport ...

Jim Breuer blasts American Airlines after losing his first class seat to a pilot, igniting debate over crew priority and passenger rights.

Major airlines are cutting frequent-flier miles for basic economy passengers, with United, American and Delta implementing changes.

Designs for a $1 billion expanded Concourse D at Miami International Airport (MIA) have been unveiled by American Airlines and Miami-Dade County.

Over the past several months, the once customer-friendly Southwest Airlines has made a number of unpopular moves that have negatively impacted the average customer. Now, the airline is testing another ...

Passengers who face service problems should first file a complaint with the airline through its customer support system.

The Federal Aviation Administration plans to reduce flights at O'Hare International Airport, citing significant increases in scheduled flights.

The annual customer satisfaction survey of more than 5,500 passengers saw Jet2 top the table in the short-haul category, with Singapore Airlines top for long-haul. Ryanair was rated as the ...

The Routes Americas 2026 Awards honor excellence in airport and destination marketing, featuring airports, destinations and ...

I'm seeing a move away from a one-size-fits-all approach toward segmentation, data-driven design and a more sophisticated, ...