Securing customers is only one challenging part of being a small business owner. The other part is keeping them–all with the help of a solid customer service strategy. It’s clear that solid customer ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Adpost's latest AI chatbot update leverages cutting-edge Natural Language Processing (NLP) and machine learning to transform unstructured data into actionable insights, enabling small businesses to ...

When someone orders a product, such as a charcuterie kit, from the subscription service Platterful, the company gives them a week to enjoy their items. Then, it emails the customer asking them to ...