A new partnership between Argentum and Activated Insights aims to strengthen workforce training and research for the senior ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

The Labor Department is funding skills programs in shipbuilding, manufacturing, construction, and other critical sectors to strengthen workforce readiness and improve safety outcomes nationwide. The U ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Partnering with unions to train public sector workers helps states uphold high-quality standards; connect with and recruit from local communities; and address the nation’s public sector hiring ...

Eversource plans to implement approximately 85 digital training applications by 2026 to modernize core utility programs. The digital tools include custom eBooks and mobile apps designed in ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...