From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
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Calculating the costs of call center systems
Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.
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