Talk of automation and AI has made it easy to forget who this technology is really for. The power of a business doesn’t come from its tools or algorithms—it comes from the people who know how to turn ...

Most automation failures stem from the same issue: removing the “human layer” that holds a service experience together. This ...

Forbes contributors publish independent expert analyses and insights. Charles writes about organisational changes required to scale & AI. As AI continues devouring jobs across every industry, a ...

What happens when AI faces the human problem of uncertainty? In a world increasingly shaped by artificial intelligence, the question of how machines make decisions under uncertain conditions grows ...

Even with all the technology bells and whistles and alerts and services and multi-factor authentication and social engineering training and enterprise-wide integrated cybersecurity platforms -- and ...

The issue is well known on organizational help desks where troubleshooters have long complained of the PEBKAC problem (Problem Exists Between Keyboard and Chair). But it's also a problem in the cloud, ...

As artificial intelligence (AI) continues to reshape industries, the enduring importance of uniquely human skills cannot be overstated. While AI excels at processing vast amounts of data and ...