Long wait times and inefficiency in government offices may soon be eliminated with the rollout of the new customer service standard.

Kenya Power's Board Director Ruth Muiruri(left), General Manager for Commercial Services and Sales Eng.Rosemary Oduor(right) gift Deeyn Shah of Shrink Pack Limited.[Photo, Courtesy] Kenya Power has ...

Kenya Airways has revamped its catering service as part of the airline’s strategy to review and enhance its service delivery across all touch points, with the aim of making it 'more relevant, ...