This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. CLEVELAND (WJW) — Starting Thursday, Nov. 17 ...

Beginning Thursday, it may cost you or your insurance company if you want to message with your Cleveland Clinic doctor via the health system’s electronic portal. The Cleveland-based health system said ...

Cleveland Clinic began billing patients for electronic messages through Epic’s MyChart patient portal in November. Since then, it has charged fees for responses to less than 1 percent of the 110,000 ...

Cleveland Clinic will begin to bill for Epic MyChart messages requiring a provider’s clinical time and expertise beginning Nov. 17. Patients have been able to send MyChart messages for free, and ...

The Cleveland Clinic will now bill for certain services on its MyChart portal used for telehealth and virtual messaging between patients and clinicians, according to an announcement from the system.

CLEVELAND — Cleveland Clinic's MyChart feature has been a game-changer in the digital age, allowing the hospital system's patients to make appointments, check medical records and billing, and do so ...

CLEVELAND, Ohio (WOIO) - Cleveland Clinic patients who look to handle health issues online, may need to start paying for those conversations. The Cleveland Clinic has confirmed that starting Nov. 17 ...

The Cleveland Clinic announced Monday it would begin billing insurance providers for some patient-provider interactions through the otherwise free MyChart service. The change takes effect Thursday, ...