Automation Anywhere released its latest addition, Automation Anywhere for Contact Centers, an AI-driven automation solution. Intelligent automation company Automation Anywhere released its latest ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

In today’s business world, the importance of delivering exceptional customer service cannot be overstated. This is where automation comes into play, offering businesses a powerful tool to enhance ...

It's estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from ...

Customer service is in a state of crisis—fueled by the loss of talent during the pandemic, the "Great Resignation" and the rising demand for quality service. It's no wonder that contact centers are ...

The contact center industry is grappling with the best way to use automation to address the volume issues prompted by increased demands from consumers and businesses. Contact center executives have ...

SYDNEY--(BUSINESS WIRE)--Enterprises in Australia are outsourcing contact center operations to take advantage of new technologies as well as to save labor costs, according to a new research report ...

Customer service expectations are at an all-time high, demanding immediate and personalised experiences across channels like email, social media, and telephony. It's like trying to navigate a bustling ...

Artificial intelligence is redefining contact center operations far beyond the traditional service ticket, opening opportunities for customer support to redefine their value proposition to the ...

Today’s consumers have been starved of good customer service. According to the American Customer Satisfaction Index, overall customer satisfaction has been in a sharp decline since 2019, when the ...